BCAC - Jira

Major New Feature Update

• Overhauled checklists and sub-tasks

Checklist Features

• New Checklist case-type
• Checklists will now be displayed in the Linked Issues section and display as an individual item in the Parent Case
• Sub-tasks have been re-named to Checklist Items
• Checklist cases will automatically set the Assignee and Reporter as the original Assignee in the Parent Case
• Once all checklist items are completed, the Checklist case will be marked as Closed
• Checklist cases marked as Cancelled will require a Cancellation Reason and will prompt the Associate for response after marking as current status
• Checklist case-type cannot be manually created using the Create button and must only be created automatically or manually via Actions

RSO Update

• Removed ability for non-admins to link issues
• Issues may now only be linked via Actions or Automations
• Introduced new System Information tab
• Removed Eviction - Process Eviction case-type from all RSO projects
• Removed My Lease - Move-In Questions case-type from all RSO project

RSO Updates

• Removed Assign to AMS action button
• Temporarily disabled ability to merge cases

Corporate Updates - AMS

• Added Assign to RSO action button
• Emails sent from a case with case type of Eviction>Process Eviction will now display a default reply-to email address of evictionservices@beltrancompany.com
• Cases with the AMS Request>Eviction Pay & Stay Request case type will now be assigned to the AMS Eviction Queue
• Cases with the Pay or Quit>Cares & Pay or Quit>Non-Cares case type will now be assigned to the AMS Eviction Queue
• Cases with the AMS Request>Resident Payment Refund case type will now be assigned to the AMS Resident Payments Queue
• Cases with the AMS Request>Missing Resident Payment case type will now be assigned to the AMS Resident Payments Queue
• All other case types will now be assigned to the AMS Queue

Jira Product Development Team Comments: We hope these changes to queues will allow for a more streamlined AMS experience and reduce case wait times. We also plan to modify specific case types and add/remove queues as needed.

Bug Fixes & Improvements

• Removed ability to merge cases due to recent bug found which prevented a case from being assigned as the child case and vice-versa
• Removed Assign to AMS action button from all RSO projects due to change in Eviction Processes within Jira