RSO Update Policy Update Functionality Update Major Bug Fixes & Improvements

Jira Update - 1.2.0

2 years ago

Major New Feature Update

  1. Overhauled checklists and sub-tasks

Checklist Features

  • New Checklist case-type
  • Checklists will now be displayed in the Linked Issues section and display as an individual item in the Parent Case
  • Sub-tasks have been re-named to Checklist Items
  • Checklist cases will automatically set the Assignee and Reporter as the original Assignee in the Parent Case
  • Once all checklist items are completed, the Checklist case will be marked as Closed
  • Checklist cases marked as Cancelled will require a Cancellation Reason and will prompt the Associate for response after marking as current status
  • Checklist case-type cannot be manually created using the Create button and must only be created automatically or manually via Actions

RSO Update

  • Removed ability for non-admins to link issues
  • Issues may now only be linked via Actions or Automations
  • Introduced new System Information tab
  • Removed Eviction - Process Eviction case-type from all RSO projects
  • Removed My Lease - Move-In Questions case-type from all RSO project
RSO Update Corporate Update Minor Bug Fixes & Improvements

Jira Update - 1.1.2

2 years ago

RSO Updates

  1. Removed Assign to AMS action button
  2. Temporarily disabled ability to merge cases

Corporate Updates - AMS

  1. Added Assign to RSO action button
  2. Emails sent from a case with case type of Eviction>Process Eviction will now display a default reply-to email address of evictionservices@beltrancompany.com
  3. Cases with the AMS Request>Eviction Pay & Stay Request case type will now be assigned to the AMS Eviction Queue
  4. Cases with the Pay or Quit>Cares & Pay or Quit>Non-Cares case type will now be assigned to the AMS Eviction Queue
  5. Cases with the AMS Request>Resident Payment Refund case type will now be assigned to the AMS Resident Payments Queue
  6. Cases with the AMS Request>Missing Resident Payment case type will now be assigned to the AMS Resident Payments Queue
  7. All other case types will now be assigned to the AMS Queue

Jira Product Development Team Comments: We hope these changes to queues will allow for a more streamlined AMS experience and reduce case wait times. We also plan to modify specific case types and add/remove queues as needed.

Bug Fixes & Improvements

  1. Removed ability to merge cases due to recent bug found which prevented a case from being assigned as the child case and vice-versa
  2. Removed Assign to AMS action button from all RSO projects due to change in Eviction Processes within Jira