Product updates

RSO Updates

1. Removed Assign to AMS action button
2. Temporarily disabled ability to merge cases

Corporate Updates - AMS

1. Added Assign to RSO action button
2. Emails sent from a case with case type of Eviction>Process Eviction will now display a default reply-to email address of evictionservices@beltrancompany.com
3. Cases with the AMS Request>Eviction Pay & Stay Request case type will now be assigned to the AMS Eviction Queue
4. Cases with the Pay or Quit>Cares & Pay or Quit>Non-Cares case type will now be assigned to the AMS Eviction Queue
5. Cases with the AMS Request>Resident Payment Refund case type will now be assigned to the AMS Resident Payments Queue
6. Cases with the AMS Request>Missing Resident Payment case type will now be assigned to the AMS Resident Payments Queue
7. All other case types will now be assigned to the AMS Queue

Jira Product Development Team Comments: We hope these changes to queues will allow for a more streamlined AMS experience and reduce case wait times. We also plan to modify specific case types and add/remove queues as needed.

Bug Fixes & Improvements

1. Removed ability to merge cases due to recent bug found which prevented a case from being assigned as the child case and vice-versa
2. Removed Assign to AMS action button from all RSO projects due to change in Eviction Processes within Jira